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This product is warranted for one (1) year by D-fa Ltd
(New Zealand) against defects in its d-fa design and
manufacture. We warrant the original retail purchaser
(“you”) that our dog jackets, collars and D-FDs
(“products”) will be free from defects in materials and
workmanship for a period of one (1) year from the date
of purchase.
Our sole obligation to you is to repair or replace, at
our option, a non-conforming product at no cost to you
other than the cost of packing, insuring, and shipping
the product to us at the address specified on the
contact us page. To request warranty repairs, send your
clean product postage prepaid to us.
Please be aware that mistreatment, misuse, improper care
or modification can void this warranty. All warranty
claims must be accompanied by a valid dated sales
receipt and a note describing the nature of the product
problem.
Limitation of Damages
We are not responsible to you or to any third party for
any injuries to your dog or to any person or for any
incidental, consequential or special damages arising out
of your use of our products.
Repairs
Important Information If you need a jacket repaired,
please woof@d-fa.com for instructions of where to send
it and what to do.
The most important thing is that the jacket is clean
when it is sent for repairs. Please wash the jacket
before sending it to us. Repairs cannot be made to
jackets that are d-fa-dirty. If for some reason there
is a factory fault with a jacket, please growl at us
(growl@d-fa.com) and we will arrange for it to be fixed
or replaced.
Please also see our warranty statement. We are always
happy to repair a jacket, however the warranty doesn’t
cover jackets that were damaged through chewing, playing
tug with another dog or any other d-fa-destructive
behaviors.
Terms and Conditions
To see our Terms and Conditions of sale for stockists
or sale via the web,
click here.
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