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This product is warranted for one (1) year by D-fa Ltd
(New Zealand) against defects in its d-fa design and
manufacture. We warrant the original retail purchaser
(“you”) that our dog jackets, collars and D-FDs
(“products”) will be free from defects in materials and
workmanship for a period of one (1) year from the date
of purchase.
Our sole obligation to you is to repair or replace, at
our option, a non-conforming product at no cost to you
other than the cost of packing, insuring, and shipping
the product to us at the address specified on the
contact us page. To request warranty repairs, send your
clean product postage prepaid to us.
Please be aware that mistreatment, misuse, improper care
or modification can void this warranty. All warranty
claims must be accompanied by a valid dated sales
receipt and a note describing the nature of the product
problem.
Limitation of Damages
Dogs love the outdoors, and most of the time they’re
happy to work with what nature gave them, but that’s not
always for the best.
Our products help to keep your dog
more comfortable and safe when on adventures with you.
You are the pack leader and you’ve got the opposable
thumbs so it’s up to you to use commonsense and avoid
subjecting your dog to extreme or dangerous conditions.
Please take care when your dog is in dense brush or
places where debris or natural hazards may risk injury
through entrapment.
We are not responsible to you or to any third party for
any injuries to your dog or to any person or for any
incidental, consequential or special damages arising out
of your use of our products.
Repairs
Important Information If you need a jacket repaired,
please woof@d-fa.com for instructions of where to send
it and what to do.
The most important thing is that the jacket is clean
when it is sent for repairs. Please wash the jacket
before sending it to us. Repairs cannot be made to
jackets that are d-fa-dirty. If for some reason there
is a factory fault with a jacket, please growl at us
(growl@d-fa.com) and we will arrange for it to be fixed
or replaced.
Please also see our warranty statement. We are always
happy to repair a jacket, however the warranty doesn’t
cover jackets that were damaged through chewing, playing
tug with another dog or any other d-fa-destructive
behaviors.
Returns & Exchange
If your jacket is the wrong size and still in new
condition, and you wish to exchange it, see our
Returns & Exchange
Policy.
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