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The Pack Privacy Policy
D-fa Dogs believes that looking after each other in what
can sometimes be a dog-eats-dog world. This includes
respecting and protecting the privacy of our customer or
partner information - whether collected online, via
email or off line - in any part of the world. Our strict
privacy policy is noted below and is rigorously enforced
by our team and their highly trained guard dogs.
After you have read this - if you have any issues at
all at about how we hold or manage any personal
information about you - please email
growl@d-fa.com
D-fa Dogs only collects personal information that you
have voluntarily provided and that is specifically
related to our business or understanding our customers
better – for example your feedback on your dog, sizing
and outdoor equipment.
We will not sell your personal information to a 3rd
party. Information on D-fa Dogs customers or business
partners is only used by D-fa Dogs for D-fa Dogs related
business.
Only D-fa staff that need to have access to personal
information have access. All our staff are aware of our
privacy commitments and the importance of following
them. D-fa Dogs operates a clear ‘opt in’ subscription
policy for email communication. All new customers must
specifically give us their email address and be aware we
are sending them a D-fa Dogs email newsletter.
Any person, customer or partner may permanently ‘opt
out’ at any time from our email newsletters by clicking
the prominent ‘Unsubscribe’ button. We will not send
them email newsletters or other marketing related
messages again.
If you have any questions or issues – or simply want
to view or amend the information we hold on you - please
contact us –
growl@d-fa.com
Opting In and Out
D-fa Dogs operates a clear ‘opt in’ subscription policy
for email communication. All new customers must
specifically give us their email address and be aware we
are sending them a D-fa Dogs email newsletter.
D-fa Dogs customers (ie: those who have purchased a
D-fa Dogs product and responded to our invitation to
join the pack) or business partners with whom we have a
direct and ongoing relationship may be added to our
email newsletter database list as part of our
communication – however you may opt out at any time.
If you provide us with personal information about
you, you should advise us on info@D-fa Dogs.co.nz if the
information changes, so we can update our records. We
may contact you from time to time to check that
information we hold is still accurate.
Collection, Use and
Management of Your Personal Information
D-fa uses the information provided by you or generated
by your use of the website to provide you with any
services or goods you may request from D-fa. D-fa also
uses information collected from you to assess the
performance of the website and to ensure that the
website serves your needs in the most efficient manner
possible.
1. Providing Information: You agree that D-fa may
provide any personal information it collects about you
to its related companies (as defined in section 2(3) of
the Companies Act 1993 (NZ)), debt collection and credit
reference agencies and any other parties it deems
necessary in relation to providing you access to this
website, for any services you acquire or goods you
purchase from D-fa, to recover any money you owe to D-fa
and to exercise any lawful right D-fa, its related
companies or debt collection and credit reference
agencies may have. You also authorise any person to
provide D-fa with such information as D-fa may require
in response to credit enquiries.
2. Statistics: Although D-fa may use and publish
non-personal aggregate statistics and group data about
those people who access this website and their usage of
the website, subject to the further terms of this
Privacy Policy, D-fa will not share or make public
information about you without your prior permission.
3. Accessing Information: You are entitled to access
any information that D-fa may hold about you and D-fa is
obliged to provide this information to you as long as it
has such information and such information can be readily
retrieved. You are also entitled to request D-fa correct
any inaccuracies in any information that D-fa holds
about you. D-fa is entitled to charge you for the
reasonable costs of retrieving, providing this
information and as applicable correcting this
information.
4. Disclosing Information: You also agree that D-fa
is entitled to disclose information it holds about you
without your prior permission if D-fa reasonably
believes that such disclosure is necessary to:
- Conform to legal requirements;
- Comply with legal process or help to
maintain the law;
- Protect D-fa’s
rights or property or that of D-fa’s related companies;
or
- Enforce the Terms and Conditions of access to
this website.
Personal details will only be used by D-fa
Dogs and will not be sold to any third party at any
stage. We may disclose personal information that we
collect and retain about you to third parties but only
for the purposes identified in this policy or to which
you have consented, or when we are required to do so by
law. If we provide any contact details to our
contracted suppliers who are responsible for processing
our mail-outs, we require those suppliers to agree to
use that the information only to fulfil that purpose,
and not to retain the details once that purpose has been
fulfilled. All issues related to the privacy and
management of information we collect online or via email
is governed by the laws of New Zealand. More: for a
summary of New Zealand anti spam and privacy laws see
the OECD’s summary at
http://www.oecd.org/document/31/0,2340,en_2649_22555297_34417119_1_1_1_1,00.html
5. Combining Information: D-fa may combine any
information that it collects from you with information
collected by its related companies.
6. Storage: You should be aware that information
which D-fa collects from you maybe stored or processed
outside of New Zealand.
7. Data Transmission: Unfortunately, no data
transmission over the internet can be guaranteed as
totally secure. Whilst D-fa strives to protect such
information, we do not warrant and cannot ensure
complete security of any information that you transmit
to us. Accordingly, any information that you transmit to
us is transmitted at your own risk. Nevertheless, once
we receive your transmission, we will take reasonable
steps to preserve the security of such information.
8. Waiver: If D-fa waives any rights available to it
under this Privacy Policy on one occasion, this does not
mean that those rights will automatically be waived on
any other occasion.
9. Severability: If any provision of this Privacy
Policy is held to be invalid, void, unenforceable or
illegal for any reason, such provision shall be deemed
to be severed from this Privacy Policy and the remaining
provisions shall continue in full force.
10. Queries: If you have any queries in regard to our
Privacy Policy please don’t hesitate to contact us.
Web Monitoring and Cookies
Collecting Information: Whenever you access this
website, D-fa will collect the following types of
information from you:
- The IP address of your machine when connected to
the internet and the domain name from which you are
accessing the internet;
- The operating system and the browser your
computer uses and any search engine you are using;
- The date and time you are visiting; and
- The URL’s of the pages you visit, as well as any
other information you may explicitly provide in the
course of accessing the website, such as your name,
gender, email address and other personal details such as
telephone number.
- D-fa also reserves the right to collect more
extensive information where it deems such action
is appropriate, such as in the case of any
security concerns which may arise. Where
possible, information will be obtained directly
from you. However, you acknowledge that by
accessing the website information may be
collected from you as a result of the workings
of the website and the attached systems and
software.
- D-fa may also place cookies on your computer.
Cookies are alpha numeric identifiers which are
transferred to your computer’s hard drive through your
web browser to enable D-fa to recognise you whenever you
access this website and therefore better personalise
your access of the website. A cookie does not identify
you personally but it does identify your computer. The
help portion of your browser’s toolbar should tell you
how to prevent your browser from accepting new cookies,
how to have the browser notify you when you receive a
new cookie, or how to disable cookies altogether. You
should note however that if you do not allow the use of
cookies or do not wish to provide certain information to
D-fa you may not be able to take full advantage of this
website and the range of services and goods offered by
D-fa.
General & Contacts
12. D-fa Ltd is committed to protecting your privacy.
This Privacy Policy sets out the basis on which D-fa Ltd
(“D-fa”) collects information from you and also the
basis on which any such information collected from you
is dealt with. By accessing this website, you are deemed
to have read and agree to be bound by this Privacy
Policy. If you do not accept the terms of this Privacy
Policy, you must leave this website immediately.
13. Terms and Conditions: As well as this Privacy
Policy the Terms and Conditions of Use (“Terms and
Conditions”) for this website also govern your access to
and use of the website. You should ensure that you read
the Terms and Conditions in conjunction with this
Privacy Policy. By accessing this website you are deemed
to have read and agree to be bound by the Terms and
Conditions as well as this Privacy Policy.
14. Amendments: D-fa reserves the right to amend this
Privacy Policy from time to time. Amendments will be
effective immediately upon being placed on this website.
Your continued use of the website following such
amendments being placed on this website will represent
an agreement by you to be bound by the Privacy Policy as
amended. Such amendments may include replacing this
Privacy Policy with an entirely new Privacy Policy.
15: E-mails: We will save any e-mail that you send
us, if we believe that we have a legal or business
requirement to do so. We may monitor e-mail message
content for security issues including where e-mail abuse
is suspected.
If you have a dispute with us or want to know more
about privacy issues in New Zealand, we encourage you to
visit the New Zealand Office of The Privacy
Commissioner’s website at
http://www.privacy.org.nz.
Please contact us with any queries or issues related
to how we collect or manage this information or to view,
alter or delete your information.
D-fa Dogs Ltd
65B Kings Drive
Lake Wanaka
9305
New Zealand
+64 3 443 6129
growl@d-fa.com
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