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Returns and Exchanges and
other D-fa Disasters
On behalf of your dog (whom is glad you chose something
from D-fa-Dogs and decided against hand-knitting a
jumper for him) and from all of us at D-fa-Dogs, thanks
for shopping at our web-store.
We hope that everything arrives safely and that your
d-fa-dog enjoys our d-fa-dog-gear.
We get it right most of the time but if in this case
something has gone wrong, we will do everything we can
to fix it.
So, if you have any questions about your order you can
contact us by email at any time at
growl@d-fa.com; or
you can call us on +64 3 443 6129. If calling, please
remember that you are calling New Zealand and there is a
time difference (NZST is UTC/GMT +12 hours) and it is an
international call for you.
The current time in New Zealand is:
If you want to return the
purchase
You may return any item for a refund or exchange, within
14 days of receiving the shipment. The items must be
unworn and in re-saleable condition as determined by our
detective dogs at D-fa.
This means we cannot accept returns that have been worn
(other than to check fit), washed, damaged or strained
in any way, that smell (of dog, smoke or last nights
curry), or are covered in hair, mud or any other
doggy-detritus.
Refunds are issued to the original form of payment
within 7 business days of receiving the return. To
return item(s) please follow these instructions.
Please repackage the items in a way that protects them
in the reshipping. If items are damaged in return
shipping, we may not be able to refund the purchase.
To help us with processing the return, please complete
our
returns slip and place with your return item(s).
Also
email woof@d-fa.com to let us know you are sending
us a package.
If you do not wish to print the page then please email
woof@d-fa.com with
the same information and please also put a note in the
package with your name, address and what would you like
this replaced with (style, size, colour) so we can
promptly complete your return.
Click Here
to Download Our Returns Slip
If purchased from our NZ
and Australian online store:
Please return items to
D-fa Dogs (NZ)
65B Kings Drive
Lake Wanaka,
9305
New Zealand
If purchased in the USA or
Canada online store:
Please return items to our shipping partners:
Base 3
1145 Uniform Road
Griffin,
GA 30224
USA
(678) 373-4041
Attn: Pamela for D-fa Dogs
If you are living
somewhere else in the world
Please woof@d-fa.com
and we will advise the best place for you to return
items to.
Shipping Cost Coverage
Our policy when it comes to charging for things that you
can’t eat, wear or enjoy (like shipping) is ‘is that
fair?’ So:
D-fa will pay the shipping for order inaccuracies and
defective merchandise, providing that the damage was not
caused by you.
We are also happy to pay shipping to send you a new size
if your original order does not fit. Unless by prior
arrangement you will be responsible for covering the
shipping for the return of the original jacket.
Multiple returns and exchanges may incur additional
shipping charges but we will always work this out in a
way that is fair to everyone concerned. You dig?
If your order has arrived
damaged
Please save the original packaging and the damaged
goods. Growl at us and we put things right by sending
you a new item and a pack to return the damaged one to
us.
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